Where can I get information?

UK Border Agency and the British High Commission, Kingston, work in partnership with a commercial organisation, Worldbridge.

You can find out whether you need a visa and how to apply through the Worldbridge website: www.visainfoservices.com. Worldbridge also provides information through an e-mail and telephone enquiry service.

Please note that the local 876-621-0200 number is currently unavailable. The Alternative number of +44-20-33550064 should be used until further notice. We apologise for any inconvenience. 

Please note that residents of the Bahamas who require a UK Visa must contact the British Consulate in New York.

Do I have to pay?

Website and email information is free of charge but there is a charge for using the telephone service.

Where can I get advice?

Worldbridge and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner (OISC –www.oisc.gov.uk) or legally qualified professionals regulated by designated professional bodies. Links to their websites are listed below:

Law Society of England and Wales

Law Society of Scotland

Law Society of Northern Ireland

Institute of Legal Executives

How do I submit my application?

Worldbridge manages Visa Application Centres in Kingston, where you should submit your application and your biometric fingerscans.

Who decides whether I will get a visa?

Your visa application will be processed and decided by UK Border Agency staff. Neither Worldbridge, nor any of its staff play any part in, nor can they influence the outcome of your visa application. If any member of staff employed by Worldbridge claim to be able to influence your application you should inform the British High Commission as soon as possible.

Service standards - complaints and compliments

UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback which helps us to focus on where we need to improve.If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days.

If you wish to comment about the service you received from UK Border Agency at this High Commission, please write to the Entry Clearance Manager at the British High Commission, 28 Trafalgar Road, Kingston 10, by e-mail to ukba.kingston@fco.gov.uk

If you wish to comment on the service you received from Worldbridge, you may address it direct to their website, in person, or to the Entry Clearance Manager at this High Commission in writing.

Please note that the British High Commission cannot accept telephone enquiries from individuals about the status or progress of individual applications.

Any enquiries with regard to appeal cases should be referred to:

AIT
Tribunal Support Centre
P.O. Box  6987
Leicester
United Kingdom
LE1 6ZX
Phone: 44 (0) 854 6000 877
Fax: 44 (0) 116 249 4130
Web: www.ait.gov.uk